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Orders
Please use this web site to place your order. For questions about placing an order call toll free 877-844-5531. Our office hours are 9am to 4pm CST, Monday - Friday. Sweetie Pie Cards ships to U.S. addresses only.
Placing an Order
Once an order has been submitted, you will receive a confirmation email. If you have not received your confirmation email, your email address may have been entered incorrectly. Please contact us to confirm your order.
Once the order is placed online, your credit card is charged immediately. Order submission authorizes us to charge your card before any work begins on your order.
Online orders can be placed 24 hours a day, 7 days a week on the Sweetie Pie Cards website. If you place your order on a Saturday, Sunday, or holiday it will be processed the next business day. Items are available as blank stock or custom printed (unless otherwise noted).
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Entering Text We follow the format of the item shown on the website for "case"... whether it's UPPERCASE, Upper/Lower or all lower. We automatically will typeset the text on your item exactly as you provide it on your order, adjusting the "case" to the sample shown online. Typestyle size is determined by the typesetter depending on length of copy.
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Include All Text to Appear You must include ALL text you want to appear including punctuation, headings and so forth. If there is any information that will automatically appear on your product we will note that in the product description.
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Changes to Text We do not make changes or corrections to imprints without explicit direction from you. We may correct spacing on online orders and obvious errors such as spelling of states and so forth. However, we need written permission from you by email before other changes can be made.
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Requesting Order Changes We are only able to change or stop an order which we have not put into production. Once an order is in production, changes or cancellations cannot be accommodated. You will be charged for the original order as it was submitted to us so please check your order carefully prior to submitting it.
Item Out Of Stock
Once you place an order, you will receive an automatic order confirmation via e-mail. Should the item you request be temporarily out of stock, we will e-mail you before processing your order and ask you how you want to proceed.
Duplicate Orders
All orders placed online are the customer's responsibility. We recommend that our customers never enter an order twice under any circumstances. If you are not sure if an order was submitted, please contact us.
Return Policy
Sweetie Pie Cards guarantees every product we sell and we are proud of our "Sweetie Pie Cards 100% Guarantee!"
If you are not pleased with your Sweetie Pie Cards purchase, we will gladly provide a refund (even with a printed order). We want you to be completely satisfied. It's that simple.
Any item may be returned within 14 days of receipt for a refund. Date of receipt will be determined using order tracking information from UPS, FedEx, DHL, or USPS.
Please contact our office to receive a return merchandise authorization (RMA) number and instructions on where to mail the item. All sales are final after 14 days of receipt. Shipping charges are not refundable.
We carry a variety of products to give you a wide selection to choose from. Many styles give you the capability to "do it yourself". Please note that every printer is different, we suggest ordering a sample to test with your printer.
Proofs
One proof is available free of charge. Your proof will be e-mailed to you within 3 business days. Your order will not be processed until you approve the proof via email. Additional proofs after the first free proof are $5 each.
Photo Submission
If you submit a photograph or image with your order, you acknowledge that you have full rights to use the image and you agree to indemnify Sweetie Pie Cards LLC from all actions, damages, losses, expenses, and liabilities associated with our possession or reproduction of the photograph or image.
Reprints
If an order was produced incorrectly by us, you will be given priority print time and shipping. We will gladly reprint and ship it at no cost to you. If there is a problem on your part such as, incorrect spelling of a name, an event date change or you did not order enough invitations, special considerations are made and we will offer a discount on the printing charges. Shipping charges are still your responsibility
Damaged Goods
If upon receipt, you find that your order is not as it should be, please notify us by phone or email. Any damage must be reported within fourteen (14) days of delivery. No replacements, allowances or credits will be given after this period. You must retain the original packaging to show proof of damage. We will schedule an inspection with the delivery carrier.
Payment Options and Billing
We accept MasterCard, Visa, Discover, American Express, and PayPal. Sorry, but we cannot accept personal checks, cash, or ship C.O.D.
All prices are in U.S. dollars and will be billed in U.S. dollars according to the credit card company policy. We reserve the right to request additional identification from you. If this is necessary, we will contact you by phone or e-mail. Your order will be processed as soon as we receive the requested information we need by fax or e-mail.
Our company is located in Florida. All Florida residents are subject to a 6% state sales tax plus any local county sales tax on all orders. All other US locations are exempt.
We reserve the right to change or update our pricing at anytime.
We offer flat rate shipping on orders within the U.S. On orders $99 or more, we offer free ground shipping.
Manufacturer's Submission & Artwork
If you are a manufacturer or an artist that would like to submit your products for inclusion on our site, please send a catalog along with samples to:
Sweetie Pie Cards
P O Box 6056
Miramar Beach, FL 32550
Copyright and Trademark Legal Notice
All of the images on this site are copyrighted and owned by their respected manufacturers and can not be copied or otherwise reproduced. Any reproduction without express permission from the copyright or trademark owner is a violation of law and is strictly prohibited. Sweetie Pie Cards and the developers of this site are not liable for unauthorized copying, reproduction or other misuse of the images and products displayed.
Sweetie Pie Cards LLC respects the privacy concerns of the users of the Internet and this Web site. We believe it is important you know how we treat the information about you we receive on the Internet, and have created this privacy statement to explain what information we gather and how such information may be used.
In general, you can visit Sweetie Pie Cards LLC on the World Wide Web without telling us who you are or revealing any information about yourself. Our Web servers collect domain names plus the e-mail addresses of only those visitors who choose to provide one. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, facilitate repeat visits when applicable, etc. Sweetie Pie Cards LLC uses this information to measure the use of our site and to improve the content of our site.
This site may, from time to time, include various forms and surveys that may request that you give us contact information (such as your name, mailing and/or e-mail address) demographic information (such as your age and gender) and profile data (such as your type of business). Personally identifiable information will not be sold or leased to any third parties. With your permission, we may use your contact information to send you newsletters and/or information about what we're doing. You may always opt-out of receiving future mailings.
The Sweetie Pie Cards LLC Web site may contain links to other Web sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.
Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Sweetie Pie Cards LLC cannot ensure or warrant the security of any information you transmit to us through this Web site, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
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